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ERM Cloud Computing - ERM LABS
ERM Cloud Computing 2020-09-27T03:55:41+00:00

ERM LABS Services.

Apttus Omni built on Salesforce, one of the world’s most scalable and secure enterprise clouds. That means Apttus Quote-to-Cash solutions inherit Salesforce innovations like mobile access, advanced analytics, and the ability to run business in multiple currencies and languages. Apttus CPQ (Configure Price Quote) is a Lightning-ready quoting tool built on Salesforce1 and available on the Salesforce AppExchange. Companies of all sizes and across all industries use Apttus CPQ to manage configuration, pricing, quoting, discounts, incentives, & proposals on any device. Apttus CPQ software is a multi-channel sales tool designed to help companies configure, price and quote deals accurately, quickly, and easily. Apttus CPQ handles simple to highly complex product & pricing configurations across all sales channels.

Use Excel as a user interface easily maintain prices, SKUs, and catalogs. Flexible pricing management supports subscriptions, tiers, waterfalls, pricing by usage, attributes and dimensions.

Automated approvals workflows reduce rogue discounting while accelerating quote-to-cash with auto-created renewals and contract conversions. Quoting and sending proposals is streamlined and accurate.

Users can interact with Apttus CPQ using Max, the world’s first Quote-to-Cash intelligent agent. Max provides a “conversational” user interface making interactions with CPQ social, mobile, virtual, conversational and easier than ever. Max listens to voice prompts, texts, and even interacts with salespeople in augmented reality environments.

Salesforce Marketing Cloud is a customer relationship management (CRM) platform for marketers that allows them to create and manage marketing relationships and campaigns with customers.

The Marketing Cloud incorporates integrated solutions for customer journey management, email, mobile, social media, web personalization, advertising, content creation, content management and analysis. The software includes predictive analytics to help make decisions such as, for example, what channel would be preferable for a given message. A component called Journey Builder helps marketers tailor campaigns to customers’ behaviour and needs, demographics and communication channel preferences.

Event-driven triggers initiate actions: When a customer joins a loyalty program, Marketing Cloud might triggered to send a welcome message; other events could trigger data updates in the customer contact record. The Marketing Cloud connected to Salesforce.com’s Sales Cloud and Service Cloud, which enables coordination that provides a unified experience and prevents customers being contact separately by marketers from all three groups.

As of 2011, ServiceNow was a software-as-a-service provider, providing technical management support, such as asset and license management, to the IT operations of large corporations, including providing help desk functionality. The company’s core business revolves around management of “incident, problem, and change” IT operational events.

Service Now is one of many ITSM tools (other example is BMC remedy) allowing to handle Incidents, Problems, Service Requests, Changes etc. It implements ITIL practises, but not only. It’s an extremely flexible system offering its own programming platform allowing customers to build their own system modules. Unlike many other ticketing systems Service Now allows handling SLA’s.

Service Now is not targeted for SME’s, it’s used by large enterprises. I have seen it in use by biggest worldwide corporate and government agencies.

ServiceNow is basically a ticketing tool used to manage Technology Service Management tasks.

It provides a centralized service catalogue for personnel to request for technology services or information about applications and processes that are being used in the system.

It allows service providers within the firm to process, manage, report and book efforts on requests pertaining to:

  • Services
  • Incidents
  • Problem
  • Change
  • Knowledge
Configure price quote software is a business apparatus or suite of instruments intended to enable associations to make precise, customized, and directed sales quotes. It achieves this by uniting the majority of the available product evaluation and client information in a centralized platform that is accessible in a real-time. Salespersons can, at the snap of a catch, make an offer deals sites that are point by point and exact, as well as customized as per the necessities of the customer.

CPQ gives all the tools to the sales team to organize their work and finalize the contracts with a snap of their fingertips. Here are some benefits of CPQ:

  1. It streamlines all the process and ensures that all the data is up to date at the time of your needs.
  2. It helps in improving accuracy by taking out errors.
  3. You can customize the quote as per the requirements of the client.
  4. It is fast and reduces the downtime associated with creating contracts.
  5. It helps in improving leads in less time.

Configure Price Quote (CPQ) is a sales cloud tool available in Salesforce that eliminates the inefficient processes that normally occur during the final stages of sales (say signing a contract) and allows your business to provide your customer with accurate sales quotes. The quotes generated are timely sales quotes free of any errors and that can be personalized to your customer’s own unique situation.

CPQ offers several benefits and they are listed below:

  • Shorten the sales cycle through guided selling
  • Proposal generation tools providing automated quoting
  • Increased Accuracy
  • Enhanced Efficiency and Productivity
  • Maximize Sales with Intelligent Quotes
  • Deal profitability analysis
  • Increase deal values
  • Contract negotiation
  • Better Customer Service
  • Workflow-based approvals

A Sales Cloud is an application that is usually called a “CRM” program. It stands for Customer Relationship Management.

A CRM is a program that tracks leads, keeps a database of prospects and customers, has a calendar and reminder, and also can store common correspondence, and documents.

Working with a CRM a salesperson can become better organized for more effective, and stay current on call backs, and requirements for the day. It also allows a company to hang on to the leads that salesperson gathers during the salesperson’s tenure, and allows a new individual to pick up where they left off once their position is substituted by someone else.

Sales Cloud is a completely customizable cloud feature of Salesforce.com that brings all the client data together in a coordinated stage, fuses features such as marketing, lead generation, sales, client administration, and business analytics and gives access to the number of utilizations through the AppExchange.

The platform has been provided as a “Software as a Service (SaaS)” feature for program-based access; a versatile mobile application of the same is also available. It also offers you with a real-time social feed for partnership that enables clients to share data or make explorations of the client network.

Salesforce Service Cloud takes care of an organization’s Service Processes and Teams.

It is mostly used by firms having Support Centre, Repair Centres, Post-Sales Support Helplines. With Salesforce’s Service Cloud you can quickly setup multiple channels – Customer Communities, Social Cloud, Inbound/Outbound Telephony, Support Centre in addition to EMAIL and WEB support. Salesforce enables quick configuration of these channels reducing the time needed to setup your Support Teams and Organizations.

With Salesforce Service Cloud, you can do the below, in a very short time:

Case Management & Assignment – complaints, inquiries raised by customers assigned to Relevant Teams

Knowledge Base (Needs Separate Licenses) – support agents and customers can look for a solution in Knowledge Base Articles

Customer Communities (Needs Separate Licenses)- where Customer can log in to see their assets and raise cases

Entitlements & Contracts – can be enabled to track subscriptions, warranties, extended warranties.

Visually Appealing Reports/Dashboard – Create Reports and build intuitive UI Dashboards quickly

Ready Integrations with a host of third-party apps e.g. Zendesk

Field Service (Needs Separate Licenses)- for organizations that offer Services at the Customer’s location.

Also, Developers love this tool because it offers a very organized, natural way of configuring, customizing and coding workflows, custom pages.

Salesforce Service Cloud is to manage the Sales reps activities so that their productivity can be increased. The agents can easily communicate with their customers. It also comes with Live Agent and a separate Customer Management Portal. One can easily use the Salesforce Service Cloud if he or she wants to improve service quality.

A number of other applications and tools are also available through which you can manage the service. Hiring any Salesforce certified professional can be advantageous for you if you do not want to spend much time to customize your Sales Cloud. Such service providers will suggest you the apps, suitable for your business and structural operations.

Internet of Things is a widely known concept these days.

More and more devices are connected to the internet, for example, mobile phones, smart watches, televisions, home appliances, and even the home security system.

Every device that is connected to the internet and is capable of sending and receiving data comes under the umbrella of “Internet of Things”. All these devices constitute a network that is capable of communicating within itself and transfer data through the internet.

These devices are also being used for machine to machine interaction by different companies.The Internet of Things network is growing fast and it has been estimated that by 2020 there would be 30 billion to 75 billion devices connected to the internet and capable of sharing data.Salesforce realized that this amazing concept can be pretty useful for improving Customer Resource Management because it is all about the “data”.

As the amount of accurate and useful data increases the percentage of useful insights and accurate forecasting also increases.

Salesforce announced in October 2015 that they are bringing in IOT Cloud for their CRM customers.IoT Cloud is intended to provide the users with a more comprehensive and integrated perspective on their customers without hiring a data analyst.

The platform has the capability to analyse billions of events on the basis of user-specified rules and perform or suggest useful actions accordingly Cloud is about connecting all kinds of devices to the CRM.It gives you the freedom to get data from cars, smart watches, social media, websites, Salesforce applications,etc. The data collection process is easier than ever and you don’t even have to analyse it yourself.

Salesforce is determined to provide its users with more useful insights regarding their clients for improved sales and marketing strategies.

The company has made sure that the platform could work with the data coming from different devices as well as sending the data to other systems, for example, the Service Cloud or any third-party system.

The addition of IoT Cloud and IoT Explorer has definitely improved the capability of the CRM to analyse customers’ behaviour.These tools have impressive capabilities that would increase your sales if you are able to use them to their full potential.


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